What should you do if a client has an adverse reaction to a product?

When a client experiences an adverse reaction to a product, the most responsible action is to seek medical help and document the incident. This approach ensures the safety and well-being of the client as medical professionals are equipped to handle such reactions appropriately.

In addition to ensuring immediate care, documenting the incident provides a record that can be crucial for both the client and the cosmetology establishment. This documentation can help in understanding the nature of the reaction, determine if the product should be used in the future, and potentially inform other clients about the risks associated with the product. It is essential for professionals in the cosmetology field to maintain a standard of care that prioritizes the health and safety of their clients.

Choosing to ignore the incident not only endangers the client but can also lead to legal liabilities and damage to the professional's reputation. Applying soothing lotion without assessing the severity of the reaction could exacerbate the issue rather than alleviate it. Advising the client to use over-the-counter medication without proper medical assessment could result in further complications, especially if the professional is not trained to assess the reaction fully. Hence, seeking medical help and documenting the incident stands as the most appropriate and professional response.